We do not allow refunds/exchanges, unless you receive a damaged product due to transit, or a wrong product sent by our team.
In the rare cases you receive a damaged or wrong product, kindly email a photo within 2 days of receiving your product. Email should be sent to firstname.lastname@example.org, with title as “Return/Exchange Request”.
If 2 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Otherwise we will not be able to accept a return.
No exchanges or refunds allowed in case of minor colour or design variations. Such variations are a part of handcrafting process and beyond control of our craftsmen.
Gift cards are non returnable
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 – 12 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often 10-12 days processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
Sometimes it may not be possible to exchange the same item, in such cases any other item may be offered at undiscounted value.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
We will update you about the address the item is to be shipped to. You will be responsible for paying for your own shipping costs for returning your item.
In case you would like us to arrange a pickup from your doorstep, there will be a charge of Rs 150 for the same. These charges are to be paid before a pickup is arranged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Rs 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. No claims can be made till the item is received by us along with the original undamaged packaging.
Cancellation can only be done if such request is received within 6 hours or before dispatch of item, whichever is earlier.
In case any item is dispatched, the order cannot be cancelled in any condition whatsoever.